Refund & Cancellation Policy

Service Cancellations: Clients may cancel custom software or agency service contracts according to the specific termination terms outlined in their individual project contract or proposal.

Refunds: Deposits or milestone payments for agency work already delivered, designed, or developed are non-refundable. If a project is cancelled prior to work commencement, a partial refund may be issued at Bot & Guy Digital's discretion after deducting administrative and planning fees.

Pre-Recorded / Self-Paced Courses: Due to the instant delivery nature of digital content, all course sales are generally non-refundable once content has been accessed.

Wrong Course Purchases / Unaccessed Content: If a client accidentally purchases the wrong course or wishes to request a refund/exchange, they may do so only if they have NOT logged into the portal or accessed/viewed any course material.

• Exchange: We can transfer your enrollment to another course of equal value.
• Refund: A refund will be issued to the original payment method after verifying from our system logs that the user account has zero logins/views for that course.

Time Limit for Claims: Any claim for a wrong selection or accidental purchase must be submitted within 24 hours or 2 days of the original purchase timestamp. Once the user logs into the course portal or accesses any module, the sale becomes strictly final and non-refundable.